1. Assessing and Preventing Escalating Behavior

“Before NAPPI, we did restraints all the time, our turnover rate was awful, and staff complaining, bickering and finger-pointing was epidemic. Since NAPPI we hardly restrain at all, staff turnover has dropped significantly, and staff work together cooperatively...”
Terry Badeaux, Program Manager

 

Correct and timely assessment of dangerous behavior requires a framework that enables you to:

• choose a response that will keep you safer - in any situation;
• accurately identify the earliest warning signs of distress, before it escalates into disruption or aggression;
• communicate clearly and effectively with everyone, making requests that are easily and quickly understood;
• be professional persistent rather than argumentative; and 
• understand and safely handle threats.

Your employees need simple, effective tools that can be used immediately without referring to complex manuals. NAPPI provides a series of straightforward, concrete skills, which are easily learned, applied and communicated.