Would you like to be able to safely help de-escalate someone an explosion, or defuse an argument before it becomes a fight? Knowing how to defuse volatile situations before they explode is the key to maintaining workplace safety, and helps you avoid a crisis prevention intervention.

This NAPPI 9 component, gives you the various emergency, S.M.A.R.T. responses and relationship-building skills necessary to safely de-escalate an individual or restore calm when facing a crowd.