FAQ
- What does NAPPI stand for?
- What is NAPPI?
- Does NAPPI have any experience?
- Does NAPPI understand today's issues?
- My employees have years of experience. What can NAPPI teach them?
- I have new, inexperienced employees. What can NAPPI teach them?
- Does NAPPI only teach soft skills? Does NAPPI only teach people how to wrestle around? Is it safe?
- Do your physical skills work with small bodies?
- Is this a class only clinicians will understand?
- What problems will NAPPI help me solve?
- I have an ethnically diverse staff, skilled and unskilled, mature and young, well educated and only basically educated. Can NAPPI training bring us together?
- Ours is a unique environment. Is this training right for my people?
- Does this training follow the national guidelines we are required to uphold and maintain?
- Is this one-size-fits-all?
- Can we have our own trainers?
- What other means do you have to ensure that your training continues to benefit our organization?
- Do you have a speaker who can both add some zing and make a serious impact at our conference?
Q. What does NAPPI stand for?
Non Abusive Psychological and Physical Intervention
Q. What is NAPPI?
NAPPI is a course in staff safety.
It is not about therapy. Some providers aim their course at the people who write treatment plans – NAPPI is aimed at people who live and work daily with challenging people. Uniquely, we meet the needs of treatment planning staff also, helping them focus on the positive elements of a person’s life and the practical concerns of the people who are responsible for implementing such plans.
It is about staff effectiveness. NAPPI-trained organizations routinely report improved outcomes because of improved employee responses to behavior - both wanted and unwanted.
It is about safety for those you serve. NAPPI is unique in its focus on actively keeping the assaultive person safe while at the same time keeping everyone else safe. Frequently, injuries to everyone decline precipitously after NAPPI has been introduced.
Q. Does NAPPI have any experience?
NAPPI has been in the business of keeping people safe since 1977 through direct training, trainer certifications, and culture change. We have provided training across the United States and have offices in Canada and the United Kingdom. There have been hundreds of thousands of people trained in our principles, skills, and strategies in a wide variety of settings, including general businesses, psychiatric institutions, hospitals, public schools, residential treatment centers, homeless shelters, prisons, group homes, community mental health centers, ACT teams, schools for the deaf, and many more.
Q. Does NAPPI understand today's issues?
NAPPI’s philosophy is state-of-the-art.
People need to be effective on the job, and they need to be safe. NAPPI is based on an overall philosophy that people are more effective when they treat the people they serve with kindness, humanity, patience, and tolerance. You can only behave this way when you feel truly safe! NAPPI gives people concrete skills to become safe, influential partners in the lives of others.
Q. My employees have years of experience. What can NAPPI teach them?
Your best long-term employees need support to reassure them that they are doing the right thing, and they want to know how to share their passion, experience and knowledge with others, so they don’t have to work so hard! NAPPI teaches them how to recognize a job well done; a common language to share ideas, and a comprehensive framework for successfully teaching skills to colleagues.
Q. I have new, inexperienced employees. What can NAPPI teach them?
Wouldn’t you like your new employees to get a jump start on working with your population? Your inexperienced employees often come to work with only one model of how to be in charge of others – the parent model. Unfortunately, that model probably will be unsuccessful with your population. NAPPI gives them a series of professional skills to replace those parental skills – teaching them how to be both humane and effective at the same time.
Q. Does NAPPI only teach soft skills? Does NAPPI only teach people how to wrestle around? Is it safe?
NAPPI is not a class in self-defense. Self-defense skills are frequently over-aggressive, often use pain compliance, usually require either great strength or great flexibility, and certainly require intensive practice and training to use successfully. HOWEVER, NAPPI does teach self-protection skills aimed specifically at your workplace that are effective, easily learned, practiced, remembered and implemented.
NAPPI is a course in staff safety, and therefore teaches staff the entire spectrum of how to stay safer, from emergency physical skills, to tactical assessment and prevention skills, to strategic partnership and relationship building skills, to cultural changing skills – all designed to develop a coherent, professional response to dangerous situations.
Q. Do your physical skills work with small bodies?
Yes. Using our proprietary physical skills, our skills can be modified for small bodies to keep everyone safe.
Q. Is this a class only clinicians will understand?
NAPPI is practice-based. There are strong theoretical underpinnings to the NAPPI course, but the skills we pass on to your organization are the practical skills that experienced, successful professionals use on a daily basis. Over the past thirty years we have learned much from our best customers; this knowledge and experience and these skills are indeed “best practices.” NAPPI skills don’t just work in the classroom – they work on the job!
Q. What problems will NAPPI help me solve?
NAPPI provides the best Human Relations Training for those times when human relations are at their worst. We train people to assess, prevent, and (when appropriate) physically manage violence; our advanced training helps organizations change cultures. We will train people to create a culture where violence is a less likely response to the high levels of stress that cause out of control behavior.
Q. I have an ethnically diverse staff, skilled and unskilled, mature and young, well educated and only basically educated. Can NAPPI training bring us together?
NAPPI is easy to learn and use. NAPPI uses a series of models and skill sets that are easy to remember and use. Many of our skills are divided into either 4 or 5 sub skills that makes recall easier and faster. People become good at what they practice, and we build plenty of time into every agenda for practice, thereby ensuring maximum learning and maximum recall.
Q. Ours is a unique environment. Is this training right for my people?
Absolutely. Our company regularly trains in a wide range of organizations – schools, hospitals, jails, mental health centers, residential facilities, etc. - and our strength is synthesizing the best practices from each of these groups! From the most secure to the most open environments, NAPPI brings you the best training possible!
Q. Does this training follow the national guidelines we are required to uphold and maintain?
NAPPI has been in use at facilities that have successfully been credentialed by JCAHO, COA, CARF, and CMS. We are working closely with the NTAC of the NASMHPD on their restraint and seclusion elimination initiative to provide trauma-informed care in a non-coercive, nonviolent treatment milieu. In fact, NAPPI skills have been specifically listed as part of the six strategies to reduce the use of seclusion and restraint by the NTAC. We strive to create environments where restraints are unnecessary, assaults are unknown, and where everyone feels safe. That requires giving staff members the skills to respond to positive behaviors, intervene with unwanted behaviors, and have the confidence and ability to safely stop physical harm when necessary.
Our programs have been reviewed and approved (in states that do approvals) or found to be within the bounds of the pertinent laws and regulations (in states that do not ‘approve’ training and education providers) in many states, including Arkansas, Florida, Maine, Massachusetts, Michigan, and Vermont. We are an approved Department of Education PDP provider in both Illinois and Massachusetts (the only states where we have applied). Recently NAPPI was approved for use in DJJ facilities in Florida by the Florida Network and by the States of Massachusetts and Connecticut, Departments of Mental Retardation.
JCAHO - Joint Commission for Health Care Organizations; COA - Council on Accreditation; CARF - Council on Accreditation for Rehabilitation Facilities.
National Technical Assistance Center of the National Association of State Mental Health Program Directors
Q. Is this one-size-fits-all?
No! We can design the course length, content and delivery to meet your needs – on your site. Unlike other organizations, we honestly give the people in each session precisely what they need and want.
Q. Can we have our own trainers?
Yes! NAPPI trainer certification courses ensure you have skilled resource people on-site who can deliver training courses as needed.
Q. What other means do you have to ensure that your training continues to benefit our organization?
We can assist you to develop documents rich in NAPPI language which will keep the NAPPI culture at the forefront of your organization’s daily activities. Job aid posters, handouts, recertification, and e-learning modules help keep concepts, terminology and skills visible and motivating.
Q. Do you have a speaker who can both add some zing and make a serious impact at our conference?
Our knowledgeable, engaging, and energetic professional trainers are in frequent demand at conferences across the country. Recently we have spoken on various staff safety issues at national and regional conferences for Long Term Care, Child Welfare, Assertive Community Treatment, Public Housing, Community Mental Health, and more. Planning your event? Give us a call – together, we will find a topic that will get your folks talking!