Developing Positive, Professional & Powerful Relationships

If you work with people who are difficult or who are under high levels of stress, you know that getting the job done right - being humane - is just as important as getting the job done - being effective. Learning how to balance being both humane and effective at the same time requires numerous skills: building a supportive culture, becoming a person of influence, and developing patterns of partnership instead of control.

NAPPI's relationship model HERO: Humane and Effective Response Options, helps you discover how to:

• Really listen without interjecting yourself into a conversation.
• Develop powerful and positive professional relationships.
• Set clear and helpful professional boundaries.
• Generate cooperation instead of forcing conflict.
• Help create a livable life for those around you.
• Give real praise, guaranteed to help those you serve.