Safely De-Escalating and Defusing

The five crisis prevention intervention secrets to staying S.M.A.R.T. in any situation:

Stay One Step Ahead
Move One Step at a Time
Always Make it Safer
Refocus the Attention
Together with TLC

Would you like to be able to safely help de-escalate someone or defuse an argument before it becomes a fight? Knowing how to defuse volatile situations before they explode is the key to maintaining workplace safety, and helps you avoid a crisis prevention intervention.

In this NAPPI 9 Component, learn the various emergency, S.M.A.R.T. response and relationship-building skills necessary to safely de-escalate an individual or restore calm when defusing a crowd.