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NAPPI FAQQ. What does NAPPI stand for?Non Abusive Psychological and Physical Intervention Q. What is NAPPI?NAPPI is a course in staff safety. It is about staff effectiveness. NAPPI-trained organizations routinely report improved outcomes because of improved staff responses to client behavior. It is about client safety. NAPPI is unique in its focus on actively keeping the assaultive client safe while at the same time keeping staff safe. Frequently, client and staff injuries decline precipitously after NAPPI has been introduced. Q. Does NAPPI have any experience?NAPPI has been in the business of keeping staff and clients safe since 1977 through direct training, trainer certifications, and culture change. We have provided training across the United States and have offices in Canada and the United Kingdom. There have been hundreds of thousands of people trained in our principles, skills, and strategies in a wide variety of settings, including general businesses, psychiatric institutions, hospitals, public schools, residential treatment centers, homeless shelters, prisons, group homes, community mental health centers, ACT teams, schools for the deaf, and many more. Q. Does NAPPI understand today's issues?NAPPI’s philosophy is state-of-the-art. Q. My employees have years of experience. What can NAPPI teach them?Your best long-term employees need support to reassure them that they are doing the right thing, and they want to know how to share their passion, experience and knowledge with others, so they don’t have to work so hard! NAPPI teaches them how to recognize a job well done; a common language to share ideas, and a comprehensive framework for successfully teaching skills to colleagues. Q. I have new, inexperienced employees. What can NAPPI teach them?Wouldn’t you like your new employees to get a jump start on working with your population? Your inexperienced employees often come to work with only one model of how to be in charge of others – the parent model. Unfortunately, that model probably will be unsuccessful with your population. NAPPI gives them a series of professional skills to replace those parental skills – teaching them how to be both humane and effective at the same time. Q. Does NAPPI only teach soft skills? Does NAPPI only teach people how to wrestle around? Is it safe?NAPPI is not a class in self-defense. Self-defense skills are frequently over-aggressive, often use pain compliance, usually require either great strength or great flexibility, and certainly require intensive practice and training to use successfully. HOWEVER, NAPPI does teach self-protection skills aimed specifically at your workplace that are effective, easily learned, practiced, remembered and implemented. NAPPI is a course in staff safety, and therefore teaches staff the entire spectrum of how to stay safer, from emergency physical skills, to tactical assessment and prevention skills, to strategic partnership and relationship building skills, to cultural changing skills – all designed to develop a coherent, professional response to dangerous situations. Q. Do your physical skills work with small bodies?Yes. Using our proprietary physical skills, our skills can be modified for small bodies to keep everyone safe. Q. Is this a class only clinicians will understand?NAPPI is practice-based. There are strong theoretical underpinnings to the NAPPI course, but the skills we pass on to your organization are the practical skills that experienced, successful staff members use on a daily basis. Over the past thirty years we have learned much from the people with whom we have worked; this knowledge and experience and these skills are indeed “best practices”. NAPPI skills don’t just work in the classroom – they work on the job! Q. What problems will NAPPI help me solve?NAPPI provides the best Human Relations Training for those times when human relations are at their worst. We will train your employees to assess, prevent, and (when appropriate) physically manage violence and our advanced training helps organizations change cultures. We will train your staff to create a culture where violence is a less likely response to the high levels of stress that cause out of control behavior. Q. I have an ethnically diverse staff, skilled and unskilled, mature and young, well educated and only basically educated. Can NAPPI training bring us together?NAPPI is easy to learn and use. NAPPI uses a series of models and skill sets that are easy to remember and use. Many of our skills are divided into either 4 or 5 sub skills that makes recall easier and faster. People become good at what they practice, and we build plenty of time into every agenda for practice, thereby ensuring maximum learning and maximum recall. Q. Ours is a unique environment. Is this training right for my people?Absolutely. Our company regularly trains in a wide range of organizations – schools, hospitals, jails, mental health centers, residential facilities, etc. - and our strength is synthesizing the best practices from each of these groups! From the most secure to the most open environments, NAPPI brings you the best training possible! Q. Does this training follow the national guidelines we are required to uphold and maintain?NAPPI has been in use at facilities that have successfully been credentialed by JCAHO, COA, CARF, and Medicare. We are working closely with the NTAC of the NASMHPD on their restraint and seclusion elimination initiative to provide trauma-informed care in a non-coercive, nonviolent treatment milieu. In fact, NAPPI skills have been specifically listed as part of the six strategies to reduce the use of seclusion and restraint by the NTAC. We strive to create environments where restraints are unnecessary, assaults are unknown, and where everyone feels safe. That requires giving staff members the skills to respond to positive behaviors, intervene with unwanted behaviors, and have the confidence and ability to safely stop physical harm when necessary. Our programs have been reviewed and approved (in states that do approvals) or found to be within the bounds of the pertinent laws and regulations (in states that do not ‘approve’ training and education providers) in Maine, Vermont, Massachusetts, Michigan, and Florida. We are an approved Department of Education PDP provider in both Illinois and Massachusetts (the only states where we have applied) and an approved DJJ (Department of Juvenile Justice) provider in Florida (the only state that requested this). Q. Is this one-size-fits-all?No! We can design the course length, content and delivery to meet your needs – on your site. Unlike other organizations, we honestly give the staff in each session precisely what they need and want. Q. Can we have our own trainers?Yes! NAPPI trainer certification courses ensure you have skilled resource people on-site who can deliver training courses as needed. Q. What other means do you have to ensure that your training continues to benefit our organization?We can assist you to develop documents rich in NAPPI language which will keep the NAPPI culture at the forefront of your organization’s daily activities. Job aid posters, recertification, e-learning modules, help keep concepts, terminology and skills visible and motivating. Q. Do you have a speaker who can both add some zing and make a serious impact at our conference?Our knowledgeable, engaging, and energetic professional trainers are in frequent demand at conferences across the country. Recently we have spoken on Staff Safety at national and regional annual conferences for Long Term Care, Child Welfare, Assertive Community Treatment, Public Housing, Community Mental Health, and more. Planning your event? Give us a call – Together, we will find a topic that will get your folks talking! JCAHO - Joint Commission for Health Care Organizations; COA - Council on Accreditation; CARF - Council on Accreditation for Rehabilitation Facilities. National Technical Assistance Center of the National Association of State Mental Health Program Directors |
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SUCCESS STORIES - learn why NAPPI works from the words of our customers 
In the UK, training is accredited by the British Institute of Learning Disabilities
ATTENTION HOSPITALS New CMS RULES in effect January 8, 2007